123apps Privacy Policy — Protection of Malaysian User Data
This Privacy Policy explains how 123apps collects, uses, stores, and protects your personal information when you use our platform. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Effective Date: 1 January 2026
What Information We Collect
During registration, 123apps collects the full name, email address, phone number, date of birth, and banking details you provide. This information is required to verify your identity, process transactions in MYR, and keep your account secure.
Our platform automatically records your device type, operating system, browser, IP address, and other technical information when you access 123apps. This data helps us ensure the platform runs smoothly across all devices, including Android and iOS smartphones.
To process deposits and withdrawals in Malaysian Ringgit (MYR), we store information related to your chosen payment method, including bank name, account number (in masked format), and transaction records. Card numbers and other sensitive details are not stored directly on our servers.
We record in-platform activity such as games played, bets placed, promotions accessed, and pages visited. This data is used to improve the user experience, identify technical issues, and personalise relevant content for Malaysian users.
Why We Use Your Information
123apps uses the information collected for clear and lawful purposes. We will not use your data for any purpose outside the scope stated in this policy without your prior consent.
- Account management — Processing registration, login, identity verification, and password management.
- Financial transactions — Processes MYR deposits, withdrawals, and transaction statements accurately and securely.
- Platform security — Detects suspicious activity, prevents fraud, and protects all users from cyber threats.
- Customer support — Helps resolve queries and technical issues faster using your account history.
- Product improvement — Analysing aggregated usage patterns to improve platform features, navigation, and the mobile experience.
- Service communications — Sends important notices relating to your account, changes to our terms, or security information you need to know.
Cookies & Tracking Technologies
123apps uses cookies and similar tracking technologies to enhance platform functionality and the user experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies. Session cookies required to maintain your login session while using the platform and will be deleted when you close your browser. Preference cookies storing your language and region settings so you don't have to reconfigure them every time. Analytics cookies help us understand how users interact with the platform so we can improve it.
You can control or block cookies through your browser settings. Please note that blocking certain cookies may affect the login functionality and navigation of the 123apps platform.
Data Storage, Security & Third-Party Sharing
Your personal information is stored on servers protected by SSL encryption and strict access controls. Passwords are stored in hashed form and cannot be read by anyone, including our staff. MYR transaction data is retained for the period required by applicable laws and financial regulations. Once the retention period has lapsed and there is no ongoing legal requirement, data will be deleted or anonymised.
123apps does not sell or rent your personal information to third parties. We only share necessary data with payment service providers to process MYR transactions, and with relevant authorities when required by law or court order. All third parties involved are bound by strict confidentiality agreements and must comply with equivalent data protection standards.
Your Rights as a 123apps User
As a 123apps platform user, you have the following rights regarding your personal data. To submit any request, contact our support team via the email address provided at the bottom of this document.
You have the right to request a copy of the personal information we hold about you. Your request will be processed within a reasonable timeframe once your identity has been verified.
If you find that the information we hold is inaccurate or outdated, you may request a correction. Some details can be updated directly through your account settings.
Under certain circumstances, you may request the deletion of your personal information. Such requests are subject to the financial data retention requirements that 123apps is legally obligated to comply with.
Policy Updates & How to Contact Us
123apps reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When material changes are made, we will notify users via an in-platform notice or the email address registered to your account.
We encourage you to review this page periodically to stay informed about how your data is handled. Continued use of the 123apps platform following any changes to the Privacy Policy constitutes acceptance of the updated terms.
If you have any questions, concerns, or wish to submit a privacy rights request, the 123apps support team can be reached by email at: [email protected]. You may also refer to the FAQ for answers to general questions about your account and privacy.
Questions About Your Privacy?
The 123apps team is ready to assist with any queries regarding data protection and account privacy. You can also check the FAQ section for quick answers.
FAQ Account Login